Cancellation & Refund Policy

PATHMANABAN DEENU believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

PATHMANABAN DEENU does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not satisfactory.

In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and verified the issue at their end. This should be reported within 2 days of receiving the products.

If you feel that the product received is not as shown on the site or as per your expectations, you must notify our Customer Service within 2 days of receiving the product. The Customer Service Team, after reviewing your complaint, will take an appropriate decision.

In case of complaints regarding products that come with a manufacturer’s warranty, please refer the issue directly to the manufacturer.

In case of any refunds approved by PATHMANABAN DEENU, it will take 1–2 days for the refund to be processed to the end customer.

Disclaimer

The above content is created at PATHMANABAN DEENU's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to the merchant’s non-adherence to it.